Frequently Asked Questions
Everything you need to know about your favorite roomwear and accessories.
What makes Gelato Pique fabrics unique?
Our signature fabrics like 'Gelato', 'Smoothie', and 'Powder' are engineered for specific textures and thermal properties, ranging from sponge-like softness to a cooling, silky touch.
How should I care for my roomwear to ensure it stays soft?
We recommend hand washing or using a delicate laundry net on a gentle cycle with cold water. Lay flat to dry to maintain the integrity of the specialized fibers.
What is your shipping policy for international orders?
We offer worldwide shipping via express carriers. Delivery times typically range from 5 to 10 business days depending on your location and customs processing.
Can I return or exchange items if they don't fit?
Yes, we accept returns and exchanges within 30 days of purchase, provided the items are unworn, have all tags attached, and are in their original packaging.
Do you offer gift wrapping services?
Absolutely. You can select our signature gift box option at checkout, which includes our decorative branding and a personalized message card.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.